Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery Terms and Conditions USA, CANADA* AUSTRALIA, ASIA, MENA, AFRICA, SOUTH AMERICA, CENTRAL AMERICA, MEXICO* UK* EU* NON-EU EUROPE*
Minimum order for free delivery $ 400 € 400 £ 150 € 150 € 300
Delivery cost (transport & custom duty) $ 20 € 20 £ 10 € 10 € 20

*Please note that we do not deliver to the following countries:

Belgium, France, Luxembourg, San Marino, Chile, Japan, Russia, Taiwan, China, Hong Kong, North Korea, South Korea, Antarctica, Greenland, Monaco, Vatican, Andorra.

Which payment methods are accepted in the Online Shop?

You can pay through PAYPAL by means of any credit cards

How long will delivery take?

Delivery Terms and Conditions USA, CANADA* AUSTRALIA, ASIA, MENA, AFRICA, SOUTH AMERICA, CENTRAL AMERICA, MEXICO* UK* EU* NON-EU EUROPE*
           
           
Delivery time 2-5 working days 3-7 working days 2-3 working days 2-3 working days 2-5 working days

How secure is shopping in the Online Shop? Is my data protected?

See our Privacy Policy and Cookie Policy

What exactly happens after ordering?

See art. 3-7 of our General Terms and conditions of sales

Do I receive an invoice for my order?

Yes of course: a paper copy will be included in the parcel and we can send you a copy by e-mail