Refund policy

Contact us via e-mail at shoponline@natyoural.it and be sure to include the following instructions:

OBJECT: Order Number #

CUSTOMER NAME:

ITEM(S) you wish to return:

REASON IF POSSIBLE (any feedback is much appreciated):

Wrong Size
Not as expected
Product damages
Packaging issue
Unexpected delay
Other

FAVORITE DAY and TIME to collect the item(s):
ADDRESS for the pick up:
NOTE for the courier:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shoponline@natyoural.it

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sales items or gift cards.

Exchanges
The fastest way to ensure you get what you want is make a separate purchase for a new item after returning the item(s) you received.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be