Contact us via e-mail at firstname.lastname@example.org and be sure to include the following instructions:
OBJECT: Order Number #
ITEM(S) you wish to return:
REASON IF POSSIBLE (any feedback is much appreciated):
Not as expected
FAVORITE DAY and TIME to collect the item(s):
ADDRESS for the pick up:
NOTE for the courier:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sales items or gift cards.
The fastest way to ensure you get what you want is make a separate purchase for a new item after returning the item(s) you received.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be